When will I pay for my personal training?

Your payment will be taken upfront before training starts. You can either pay for the full three month package in one go, or if you prefer, pay monthly.

What do I do if I need to cancel?

You must cancel 24 hours before your personal training session is due to start. If you cancel any later, unfortunately you will lose your session.

When will my training start?

Your training will begin when you have your first session with Maddy.

How long do training sessions last?

Sessions will last between 45 to 60 minutes. Your first session will last one hour to allow extra time to chat through your goals, obstacles, and to do your body metric analysis so I can track your progress. 

How often should I train to see results?

This depends on on your physiology, and also on your diet, but I would recommend you commit to at least one session a week (more if you want to see quicker results).

What happens if I arrive late?

Please try to arrive on time, as late arrivals can cause a knock-on effect for clients after your session. If you are late for your session it’s not a problem, but we will still finish at the original time.

Can I split the cost of training with friends or family?

Yes, I offer small group training where two or three people can train together and split the cost.

I can’t afford 1:1 training right now. Do you have any other options?

Yes. There is an option to pay a lower rate for a personalised program and instruction on how to do the exercises, which you can then do independently at home. Get in touch if this sounds of interest.

What should I do if I have an injury or health concern?

Let me know as soon as possible about any health concerns that may affect your ability to exercise. If you have any doubts about your safety or capability to undertake physical exercise, I strongly recommend that you take independent medical advice before undertaking any, or continuing to take, exercise.

What is your refund policy?

Unfortunately I do not offer refunds on personal training. However, I am happy to consider options to change your plan, or to alter the start date.

Can I buy a Gift Voucher for personal training?

Of course! Contact me at Hello@maddyPT.co.uk to find out more.