When will I pay for my personal training?

Your payment will be taken upfront before training starts. You can either pay for the full three month package in one go, or if you prefer, pay monthly.

What do I do if I need to cancel?

You must cancel 24 hours before your personal training session is due to start. If you cancel any later, unfortunately you will still have to pay for your session.

When will my training start?

Your training will begin when you have your first session with Maddy.

How long do training sessions last?

Sessions will last between 45 to 60 minutes. Your first session will last one hour to allow extra time to chat through your goals, obstacles, and to do your body metric analysis so I can track your progress.

How often should I train to see results?

This depends on on your physiology, and also on your diet, but I would recommend you commit to at least one session a week (more if you want to see quicker results), as well as two to three workouts outside of our training.

What happens if I arrive late?

Please try to arrive on time, as late arrivals can cause a knock-on effect for clients after your session. If you are late for your session it’s not a problem, but we will still finish at the original end time.

Can I split the cost of training with friends or family?

Yes, I offer small group training where two or three people can train together at a reduced rate per person.

I can’t afford 1:1 training right now. Do you have any other options?

Yes. There is an option to pay a lower rate for a personalised program and instruction on how to do the exercises, which you can then do independently at home. Get in touch if this is of interest.

What should I do if I have an injury or health concern?

Let me know as soon as possible about any health concerns that may affect your ability to exercise. If you have any doubts about your safety or capability to undertake physical exercise, I strongly recommend that you take independent medical advice before undertaking any, or continuing to take, exercise.

What is your refund policy?

Unfortunately I do not offer refunds on personal training. However, I am happy to consider options to change your plan, alter the start date or offer a credit towards my exercise classes.

What is your cancellation policy?

I have a 48-hour cancellation policy for personal training sessions. If you need to cancel or reschedule, please let me know at least 48 hours before your session and you won’t be charged.

Cancellations made with less than 48 hours’ notice, or missed sessions, will be charged at the full session rate, as your appointment time has been reserved specifically for you.

I understand that unexpected things can happen, so if there are exceptional circumstances, please get in touch and I’ll always do my best to be flexible.

Can beginners work with you?

Absolutely! Most of my personal training clients are beginners, so you don’t need any previous gym or exercise experience to work with me.

I specialise in helping people learn how to exercise safely, effectively and confidently, starting at a level that feels right for you. We’ll take things gradually, building your strength and fitness at your own pace.

Do you offer home visits?

I don’t currently offer home visits. I train clients back-to-back from my dedicated training space, which means I’m able to offer regular, consistent appointment times without the time involved in travelling around Oxford between clients.

My training space is set up for 1:1 personal training, with all the equipment we need for a varied and effective workout.

Can I buy a Gift Voucher for personal training?

Of course! Contact me at Hello@maddyPT.co.uk to place your order.